Your visit to sarvera.com and your access to its website and its services are governed by the following conditions. Any person that shops from SarVera LLC or visits the sarvera.com website accepts these conditions.
SHIPPING & HANDLING
Because all of our jewelry is handmade to order, please allow up to two (2) to five (5) business days for your order to ship. We ship all orders via Fed Ex Ground, unless an expedited delivery is requested for an additional cost.
RETURNS AND WARRANTIES
We are confident you will be happy with your purchase from SarVera LLC. However, if you are not satisfied with your purchase, you have only the option of receiving a merchandise credit:
Return your item(s) for a full merchandise credit applicable to any future order (excluding shipping costs). Return must be postmarked within five (5) days of date of original receipt.
Additionally, if an item is defective within the first thirty (30) days of your purchase, SarVera LLC agrees to repair it at no cost, provided it has not been subjected to abnormally harsh use (indicated by large scratches, gouges and/or abrasions). All return packages are to be prepaid, clearly marked with assigned RA (‘return authorization’) number, and securely shipped. SarVera LLC cannot accept responsibility for packages that we do not ship ourselves.
In order to obtain an RA number, a written request must first be made via email to: info@sarvera.com. If you attempt to return a product outside this process, your exchange/repair may be delayed or refused.
Please see wholesale section for wholesale return policy.
ELECTRONIC COMMUNICATIONS
When you visit sarvera.com or send e-mails to us, you consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHTS
This site's content, including text, logos, images, graphics, data, and software, is the property of SarVera LLC and is protected by United States copyright laws. Photos may not be reproduced or printed for commercial purposes. The compilation of all content on this site is the exclusive property of SarVera LLC and protected by U.S. and international copyright laws.
REPRODUCTION OR DUPLICATION
SarVera LLC grants you access to use its site but prohibits downloading any content, information, images, logos, text, tags, or coding contained within the site. Doing so constitutes copyright violations.
YOUR ACCOUNT
If you register with us to have an account, it is your responsibility to maintain the privacy of your account. SarVera LLC is not responsible for any activity that occurs under your account or password. SarVera LLC, at their discretion, reserves the right to refuse service to any user, terminate accounts, remove or edit content of accounts, or cancel orders associated with the account.
As a registered user, you agree that the employees of SarVera LLC have access to your account information on an as-needed basis. SarVera LLC may use your information to assist you with questions, or for billing, shipping, or returns purposes.
DISCLOSURE OF INFORMATION
SarVera LLC reserves the right to release your information if required to do so by legal authorities or by law.
SECURITY
SarVera LLC uses safeguards designed to protect the privacy of all personal information. The website sarvera.com is a safe and secure environment for making purchases online. When you make a purchase, your personal information, including your credit card number, is stored on our server for archival purposes only. Your information is encoded and protected using 128 bit Secure Sockets Layering ("SSL") technology, which exceeds industry standards.
SHIPPING RISK
SarVera LLC only assumes responsibility for a shipment while the item is in its possession. Upon delivery of the item to the shipping carrier, the laws and regulations of the shipper become the regulating laws of the shipment. The risk of loss of the item passes to you upon delivery to the carrier. SarVera LLC will not be held responsible for lost shipments that are the fault of anyone but SarVera LLC and will not be held responsible for its choice of shipping carrier.
PRODUCT DESCRIPTIONS
While we try to be as accurate as possible when naming, describing or pricing a product, SarVera LLC does not guarantee that product descriptions and product prices are accurate, complete, reliable, up-to-date, or error-free. SarVera LLC will not be held responsible in any way for typographical errors, including errors in pricing or errors in descriptions. If you have received a product from SarVera LLC that does not appear how it was/is described on its website, your only recourse is to return the item in unused condition. Returns will not be accepted if the item is in used condition.
WEB SITE LIABILITY
SarVera LLC does not offer any type of warranty on its products or its website functionality or content. By using this site, you agree that you are using it at your own sole risk. We will not be held responsible for any losses due to site unavailability. Furthermore, SarVera LLC does not guarantee that this site, the servers on which it is hosted, or e-mail sent from sarvera.com are free of viruses or other harmful components. SarVera LLC will not be held responsible or liable for any damages of any kind arising from the use of this site or from communication with it.
MODIFICATIONS
SarVera LLC reserves the right to make changes to its site and its content (including prices, descriptions, and inventory) without notification to any user or customer, registered or unregistered.
FURTHER QUESTIONS OR CONCERNS
If you have questions or comments regarding your use of this site, our privacy policy, or our legal agreement, please do not hesitate to write to us or call us. Please address all correspondence to the following address:
SarVera LLC
450 West 17th Street
#716
New York, NY 10011
WHOLESALE POLICY
When placing a wholesale order with SarVera LLC, customer acknowledges that they are entering into a mutually beneficial relationship involving mutual trust. All SarVera LLC orders are produced specifically for each retailer. All order returns, exchanges and credits are at the discretion of SarVera LLC and must be discussed directly with SarVera LLC prior to shipping items back to SarVera LLC headquarters. Charge-backs are not accepted. Returns for unsold merchandise are not accepted. All wholesale sales are final. Credits are at the discretion of SarVera LLC. Items received damaged in shipment may be exchanged for replacement of same item. Items damaged while in store on display are exchangeable for replacement of same item within thirty (30) days of receipt - store must send back item as well as pay shipping. Items returned by customer due to damages may be replaced as per discretion of SarVera LLC.
All return packages are to be prepaid, clearly marked with assigned RA (‘return authorization’) number, and securely shipped. SarVera LLC cannot accept responsibility for packages that we do not ship ourselves.
In order to obtain an RA number, a written request must first be made via email to: info@sarvera.com. If you attempt to return a product outside this process, your exchange/repair may be delayed or refused.
TERMS
• Opening orders have a $150 minimum. No minimum applies to reorders
• First time customers must prepay orders. We accept checks and charges on VISA, MC, and American Express
• We will ship orders out in 4-6 weeks, and more quickly when we are able
• We accept returns if goods are found to be damaged or defective and when intent to return is reported to us and approved within thirty (30) days of your receipt of order. We will replace the item as promptly as possible or a credit will be applied to your account. No refunds. We will not accept returns of items that have been used by the customer or that are damaged due to mishandling after they have left our hands
• All return packages are to be prepaid, clearly marked with assigned RA (‘return authorization’) number, and securely shipped. SarVera LLC cannot accept responsibility for packages that we do not ship ourselves. In order to obtain an RA number, a written request must first be made via email to: info@sarvera.com. If you attempt to return a product outside this process, your exchange/repair may be delayed or refused
• Prices are subject to change. Please refer to your order confirmation for final pricing
• We ship via Federal Express
• Prices do not include freight, brokerage fees applied by Customs or applicable taxes
• With appropriate credit references and an established relationship, we grant terms to maximum 30 days with credit card information and credit approval. Should we encounter any collection problems, we reserve the right to ship subsequent orders COD or to request prepayment.
